The National Hauora Coalition is a Māori-led primary health care and social services provider. The NHC evidently does things differently when it comes to designing, coordinating and delivering innovative and outcomes-focussed health and social programmes.
How they are focusing in on whānau voice and insights to analyse and process feedback is a good example.
“What’s the point of eliciting people’s stories if you’re not going to do anything with that information, or tell them what you’ve done with it, or tell them how it’s going to improve the service they receive?” says Dr Ainsleigh Cribb-Su’a (Ngāti Maniapoto, Ngāti Tamaterā, Ngāti Kauwhata) who is the Director of their research and evaluation activities via Te Tūrangawaewae Manahau o Tariana Turia the NHC’s Centre for Research Excellence.
“We gather feedback across multiple domains both online and in-person with interested stakeholders including iwi, hapū, other providers, and whānau,” says Dr Cribb-Su’a. “We’re not just asking for whānau experience of services, we’re also looking for insights to feed back into our practice.”
This creates a significant amount of data to be analysed and discussed .“Given the volumes of work, we are interested in whether AI and digital health technologies can help us during any part of the collection or analysis of the data.”
This curiosity has led to what Cribb Su’a calls some “very helpful and in-depth conversations with the MedTech-iQ team, identifying some potential partners and technologies that could help us achieve our aspirations of system change, whānau advocacy, and ultimately mana whānau – whānau ora.
“We must ensure we are listening to, hearing and amplifying the voices of Māori, Pasifika and other under-served populations in this health system. To make that happen, we have to broaden the ways those voices can be heard and how we process and use the information and insights obtained.”
The NHC emerged in 2011. Since then, their focus has expanded beyond primary care to include equity of health and social outcomes , to achieving their vision of self-determined success for whānau.
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